Shipping policy

1. Shipping Locations

We currently ship across India.

 

2. Order Processing Time

Orders are usually processed within 1–3 business days after order confirmation.

Orders placed on Sundays or public holidays are processed the next working day.

 

3. Delivery Time

Estimated delivery time: 7-10 business days, depending on location.

Remote areas may take slightly longer.

Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

 

4. Shipping Charges

Shipping charges (if any) are clearly mentioned at checkout.

We may offer free shipping during promotions or on selected orders.

 

5. Order Tracking

Once your order is shipped, you will receive tracking details via SMS or email.

 

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated timeframe or appears lost, please contact us at hyemicustomercare@gmail.com with your order ID. We will assist you promptly.

 

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

Hyemi Skincare is not responsible for delays or non-delivery due to incorrect or incomplete address details.

 

8. Damaged Packages

If you receive a damaged package:

Please contact us within 48 hours of delivery

Share clear photos/videos of the package and product